Terms & Conditions Last updated November 5, 2026
1. Agreement to Terms
By requesting a quote, scheduling a service, or using our website, you agree to the following Terms & Conditions.
2. Estimates & Pricing
All quotes provided over the phone, text, or online are estimates based on the information provided.
Final pricing is confirmed on-site before service begins
Pricing may change if:
The number of window panes or solar panels differs from what was provided
The condition of the property requires additional work
3. Services Provided
Kaala Window Cleaning LLC provides services including, but not limited to:
Exterior window cleaning
Interior window cleaning
Screen cleaning
Track and frame cleaning
Louvered window cleaning
Solar panel cleaning
4. Property Access & Customer Responsibilities
Customers are responsible for:
Providing safe and clear access to all areas to be cleaned
Unlocking gates and securing pets prior to service
Informing us of any hazards (loose fixtures, damaged glass, etc.)
We are not responsible for delays or inability to complete service due to restricted access.
5. Screen & Window Condition
Many window screens, frames, and components may be aged, brittle, or corroded.
We are not responsible for damage to screens or components that are already weakened or deteriorated
If we believe removal may cause damage, we may:
Notify you before proceeding
Skip those screens if necessary
6. Solar Panel & Roof Work
Solar panel cleaning may involve working on roofs.
We take all reasonable precautions for safety
However, we are not responsible for:
Pre-existing roof damage
Improper installation of panels or roofing materials
Hidden structural issues
Service is performed at the homeowner’s risk when roof access is required.
7. Weather Policy
Due to weather conditions in Hawaii:
Services may be rescheduled due to rain, wind, or unsafe conditions
Safety is our top priority
We will communicate promptly to reschedule if needed.
8. Payment Terms
Payment is due upon completion of service unless otherwise agreed.
Accepted payment methods:
Cash
Check
Venmo
9. Satisfaction Guarantee
We stand behind our work.
If you are not satisfied, please notify us within 48 hours of service
We will return to address any missed areas
10. Limitation of Liability
To the fullest extent permitted by law:
Kaala Window Cleaning LLC is not liable for indirect or consequential damages
Our maximum liability is limited to the total cost of the service provided
11. Communication Consent
We use your contact details to respond to your inquiry and manage requested cleaning services. Text messaging is optional. If you select the service-text permission, Kaala Window Cleaning LLC may text you about your estimate, scheduling, and service updates. You may request an estimate and purchase services without agreeing to text messages. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. For support, contact aloha@kaalasolarcleaning.com or call (808) 201-4462.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.
13. Contact Information
Kaala Window Cleaning LLC Oahu, Hawaii 📞 (808) 201-4462 📧 aloha@kaalasolarcleaning.com